Event Merchandise

Once items have been personalised they cannot be exchanged unless faulty so please make sure you order the correct size when purchasing. If you wish to cancel or change an order for a personalised product please CALL our Customer Service Team IMMEDIATELY. Whilst we cannot guarantee that it will be possible for your order to be cancelled or changed we will do our best. If, however, the product is later deemed to have a fault of manufacture your statutory rights remain unaffected and we will be pleased to offer a refund or exchange. We will only accept personalised items for return if the personalisation is incorrect from the receipt of order or if the product is faulty.

We will only accept personalised items for return if the personalisation is incorrect from the receipt of order or if the product is faulty.

In the unlikely event of your parcel being lost by the courier, as the sender, we will be responsible for making the enquires and eventual claim for the lost items. This means that once the courier classes a parcel as lost we can process a replacement or refund immediately. Please report any missing deliveries within 30days of the expected delivery date.

If a parcel is sent on a Next Day Delivery service we should get a much quicker and detailed response from the courier.

In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card used to purchase the item(s). Please send the product back to us by recorded delivery with a covering letter detailing what happened. As soon as we receive the returned item(s) we will dispatch the correct product and issue you with the postage refund (please include the receipt for postage in the parcel).

In the unlikely event that goods are faulty upon receipt, please contact our Customer Service Team as soon as possible so we can resolve the matter. We will endeavour to make the process of replacement as convenient as possible.

Sometimes we don’t send everything you’ve ordered at the same time, so first of all, check your dispatch notification email to see if any of your items are ‘to follow’.

The following items cannot be returned for hygiene or safety reasons: underwear, socks, swimwear, mouthguards or other protective items.

As soon as your return has been processed by our warehouse, we’ll email you to let you know. If you have requested a refund then this will have been processed at this point. If a replacement or exchange is being processed the goods will be dispatched soon after (if personalisation is required this will take 3 – 5 days).

If you have not received notification that we are processing the return firstly track the parcel with the courier you sent it with to confirm it’s reached us; if it hasn’t they will investigate for you. If it is confirmed at SB Sports, please contact our Customer Service team straight away and we’ll resolve the matter quickly.

Payment methods available through the website are:

– Visa Debit/ Visa/ Electron
– Mastercard
– Maestro UK / Maestro Intl
– Solo
– Paypal
– Amazon Pay

We do keep records of your name/address and records of previous orders. If you have ordered previously via the website you should have a login with which you can place an order more quickly.

You must sign up for an account if you want to track or view your orders. Guest checkout won’t allow you to do this.

If you still have a question that is not answered on this page, you can contact our customer service team: stephen@sbsports.co.uk